Hello, I hope that this page helps you with any shipping questions or queries.
Shipping your orders and my precious work in a safe and secure way is very important to me as the artist behind this shop.
Your custom and support of my creative business means the world to me, and I am always thankful for each and every order you place on this shop.
If you have any questions or concerns regarding your order, or if you require more information about a particular item or design from my online shop please contact me.
Thank you kindly for supporting my world of embroidery, thread and fabric.
Jessie Chorley
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Shipping
I ship to the UK and worldwide (to all countries).
Shipping Fees
I keep my postage options simple with one flat-rate fee based on your location/postcode. I use Royal Mail Tracked 24 service for orders within the UK. For international orders I use Royal Mail International Tracked service. Shipping fees will be applied at checkout. If you have any concerns, please contact me. Below I have listed my standard flat rate shipping fees.
Using a flat rate, per-parcel postage rate keeps my shipping fees as low as possible. It also allows you to place larger orders consisting of many, items for one fee per parcel.
My Standard Flat Rate Fees
UK £5.50
Europe £15.50
All Other Countries £17.50
Australia £19.50
Heavy Items and Large Orders over 2kg
Please note, if you purchase several heavier or bulky items (e.g. books, heavy thread spools etc.) together in one order which weighs over 2kg, I manually calculate extra shipping fees to cover the cost of shipping these parcels.
This is because parcels over 2kg increase my Royal Mail shipping fees, and the final shipping fee you see at online checkout for these orders is not accurate.
In such cases, extra shipping fees will always be discussed with you via email and in advance of me shipping your order. For heavy parcels I often work with a courier or Parcel Force services.
Customs, Taxes & Import Tariffs
All USA import tariffs/fees are paid by me before a parcel leaves the UK. Any such fees will be covered in the overall flat rate shipping fee which you pay me when checking out from this online shop. If you are in Europe the same system (as for the USA) applies. Any import fees for parcels posted to Europe are paid for in advance of your order leaving the UK. To clarify, any such import fees for European orders are included in the overall flat rate fee, which you pay me when checking out from this shop.
Other countries may vary slightly. But usually, I can pay import fees before your order leaves the UK. This means that as a customer of mine, you will not be charged any extra import fees.
Please note, that the price of postage which is always printed on all external parcel address/shipping labels, is the price of the parcel’s postage cost only. Custom fees and international tariff fee costs, do not appear printed on your address/shipping labels. I process and pay for these fees separately to your final shipping/Royal Mail postage costs.
Payments or How to Pay for an Order
I accept all major debit and credit cards from all countries. I use a highly secure online checkout and payment system called Stripe.
I do not accept PayPal. This is purely because of the high fees PayPal demands from me as s small business.
My Packaging & Mini Gifted Embroidery
Templates
My flat rate shipping fees include a small percentage towards my beautiful hand-crafted, signature Jessie Chorley packaging. I am passionate that my products and parcels should delight and inspire you, my loyal customers and collectors of my work.
All items are lovingly and personally prepared, wrapped and shipped by me, Jessie and I always include a free mini embroidery template with each order.
Confirmation of Shipping
When your order has been shipped, you will receive a confirmation email from me containing a unique Royal Mail tracking code.
Please enter this code at Royal Mail to track your parcel.
These confirmation emails can sometimes land in your junk mailbox! Please check if you are waiting for confirmation of your order being shipped. It’s great to work together and to make sure your precious parcel arrives safely.
Are your Personal Details Correct?
Please contact me as soon as possible if you notice an error in your address, name, email, postcode or other information in the order confirmation email I send you.
Whilst I do my best to check all orders before shipping, mistakes do sometimes occur. If an address is wrong and an error gets through my shipping system, packages can go missing.
In such situations, I do not take any responsibility for missing parcels.
It’s vital that you take care when supplying your address, and that you check the confirmation email to ensure that your details are correct.
Delivery Times
I dispatch orders within 3-5 working days of receiving them. Sooner if I am in the studio. If I am away from my studio teaching, it may be a little longer. If you have any questions about your order, or if you need an order sent quickly please contact me.
UK delivery: 1-2 working days after dispatch
Australia delivery: 7-10 working days after dispatch
USA delivery: 5-7 working days after dispatch
Rest of The World / all other countries delivery: 5-7 working days after dispatch
Unclaimed Packages UK
If you are unable to receive your order at the time of delivery, please note that your local Royal Mail office (UK) will only hold your parcel for 14 days before returning it to me, the sender. If an unclaimed parcel is sent back to me in an undamaged state, I reserve the right to charge you a handling fee to cover Royal Mail’s return shipping fees.
Unclaimed Packages All Other Countries
If you are unable to receive your order at the time of delivery, please contact your local post office or delivery service. If an unclaimed parcel is sent back to me in an undamaged state, I reserve the right to charge you a handling fee to cover the return shipping fees.
Refunds
I do not issue refunds for any items purchased from this online shop. If you have placed an order and then notice that you have ordered an incorrect item, don’t worry!
Please contact me immediately and I will manually adjust things and make sure you are sent the correct item/items.
Technical Problems Placing Orders
If you are having a problem placing your order via this online shop, please feel free to contact me.
I am very happy to help you place your order over the phone or by email.
Please have your shopping list ready. This really helps me! I understand that online shopping is not for everyone. I am here to help you when needed!
Contact-Jessie Chorley Studio
Telephone: (UK) 07708921550
Email: [email protected]