I ship worldwide and all items are hand wrapped in my shop & studio and then posted by me in person from East London, within 2/3 days of your order being placed.
All items will be posted first class using The Royal Mail unless otherwise stated in the description when ordering. Larger and hand made items like my hand made 'Brooches' and 'Journals' will be sent by Royal Mail with an Insured and tracked system that will require a signature at your end.
Shipping is to expensive!? What to do.
If you have placed a large order or are about to and the shipping cost is looking very high for your postal address. Please contact me directed and I will help you by creating a bespoke order based on your postal address. I am afraid this happens sometimes when large orders containing many items are placed, and it is out of my control. So thank you for your patience and I look forward to hearing from you and helping you complete your order.
My shipping rates include a small % towards my packaging. I am passionate about your items travelling in Green & recycle packaging therefore this is reflected in my shipping rates. Most of my packaging is also designed by me. Thanks for your understanding in realising how import it is for your items to leave my shop beautifully and sustainably wrapped and containing carefully sources decorative finishes.
I do not issue refunds for any items purchased online. I offer a full exchange policy if items are purchased at 158a Columbia Rd but this is n to a refund but an exchange only.
Please feel free to contact me via the information below for any questions or queries.
Please contact me if you are having problems putting an order through online and we can process it together over the phone or via email.
You can view my full profile as an artist, my workshop dates and join my mailing list at my main web site below:
Enjoy all JESSIE X